Packages are generally dispatched within 2 days after receipt of payment and are despatched either by Royal Mail Post, courier, or by hand. Tracking details may be available depending on service (i.e. if courier utilised).
Postage and Packing fees include handling and packing materials as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and dimensions of despatch. Where possible, we advise you to group your items in one order. It is not always possible to combine two or more distinct orders placed separately, and despatch fees may apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items will be well-protected. Framed personalised products are normally despatched with virtually unbreakable styrene 'glass' instead of traditional glass. Usual glass may be requested, and supplied as standard for hand delivery.
In additional to your statutory rights, we offer a 14 day refund period.